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.st-system-icon{color:#8cccb6;background:#75c4a70d}.st-system-history{margin-top:8px}.st-system-history>summary{display:inline-flex;align-items:center;gap:5px;color:#91b8eb;font-size:10px;line-height:1.7;list-style:none;cursor:pointer}.st-system-history>summary::-webkit-details-marker{display:none}.st-system-history>summary .st-glyph{width:11px;height:11px;transition:transform .15s}.st-system-history[open]>summary .st-glyph{transform:rotate(90deg)}.st-system-history ol{display:grid;gap:8px;margin:9px 0 0;padding:10px 0 2px 12px;border-top:1px solid #8da9ce18;border-left:1px solid #8da9ce25;list-style:none}.st-system-history li{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 12px;color:#8da3c1;font-size:10px;line-height:1.6}.st-system-history time{color:#7590b4;font-size:9px}.st-system-history summary:focus-visible{outline:2px solid #93c5fd;outline-offset:3px;border-radius:3px}.st-chat-reply-mode button{display:inline-flex;align-items:center;gap:5px}.st-chat-reply-mode .st-glyph{width:12px;height:12px}.st-chat-send>.st-glyph{width:19px;height:19px}.st-chat-emoji-tray{position:absolute;z-index:5;right:22px;bottom:calc(100% + 8px);display:flex;flex-wrap:wrap;gap:4px;width:202px;padding:10px;border:1px solid var(--brand-line);border-radius:18px;background:var(--surface-2);box-shadow:0 8px 32px #0006}.st-chat-emoji-tray button{display:grid;place-items:center;width:42px;height:42px;padding:0;border:0;border-radius:10px;background:transparent;font-size:23px;cursor:pointer}.st-chat-emoji-tray button:hover{background:var(--brand-line)}.st-chat-composer{position:relative}.st-compose-label{display:flex;align-items:center;gap:6px;margin-bottom:8px;color:var(--brand-muted);font-size:10px}.st-compose-label>svg{width:13px;height:13px}.st-thread-scroll-shell{position:relative;display:flex;flex-direction:column;flex:1 1 auto;min-height:0;min-width:0}.st-thread-scroll-shell>.st-messages{width:100%;box-sizing:border-box}.st-jump-latest{position:absolute;z-index:4;bottom:14px;inset-inline-end:16px;display:inline-flex;align-items:center;gap:7px;padding:9px 13px;border:1px solid var(--brand-line);border-radius:24px;background:var(--surface-2);color:var(--brand-text);box-shadow:0 5px 18px #0004;font:inherit;font-size:11px;cursor:pointer}.st-jump-latest>svg{width:15px;height:15px}.st-thread-day{display:flex;align-items:center;justify-content:center;gap:12px;align-self:stretch;color:var(--brand-muted);font-size:10px;flex:0 0 auto;margin:8px 0}.st-thread-day:after,.st-thread-day:before{content:"";height:1px;flex:1;background:var(--brand-line)}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-admin-grid,.st-live-chat{--chat-surface:var(--brand-chat);--chat-panel:var(--surface);--chat-input:var(--brand-input);--chat-incoming:var(--brand-bubble);--chat-accent:var(--brand-accent);--chat-text:var(--brand-text);--chat-muted:var(--brand-muted);--chat-divider:var(--brand-line)}.st-live-chat{isolation:isolate;border:1px solid var(--brand-line);border-radius:20px;background:var(--chat-surface);color:var(--chat-text);box-shadow:0 16px 56px #0003}.st-live-chat .st-messenger-head{display:flex;flex-wrap:nowrap;align-items:center;gap:12px;padding:18px 20px;min-height:78px;background:var(--chat-surface);border-bottom:1px solid var(--chat-divider);box-shadow:0 3px 12px #0000000b}.st-messenger-avatar{position:relative;display:inline-flex;align-items:center;justify-content:center;flex:0 0 42px;width:42px;height:42px;border-radius:50%;background:linear-gradient(145deg,var(--brand-outgoing),var(--surface-2));color:#fff;font-size:14px;font-weight:650;line-height:1;letter-spacing:-.02em}.st-messenger-avatar[data-support=true]{background:linear-gradient(140deg,var(--brand-accent-hover),var(--brand-accent))}.st-messenger-avatar>.st-glyph{width:24px;height:24px}.st-messenger-avatar>i{position:absolute;bottom:-1px;right:-1px;width:12px;height:12px;border:3px solid var(--brand-chat);border-radius:50%;background:#838996}.st-messenger-avatar>i[data-online=true]{background:#42cf7c}.st-live-chat .st-messenger-head>.st-thread-identity{flex:1 1 auto;min-width:0}.st-live-chat .st-messenger-head h2{margin:0;color:var(--chat-text);font-size:15px;font-weight:650;line-height:1.45;letter-spacing:-.02em}.st-live-chat .st-messenger-head .st-thread-identity p{display:flex;flex-wrap:wrap;align-items:center;gap:4px;margin:3px 0 0;color:var(--chat-muted);font-size:11px;line-height:1.5}.st-live-chat .st-chat-presence[data-online=true]{color:#a3b2aa}.st-chat-refresh-note{font-size:10px}.st-live-chat .st-chat-info{display:inline-flex;align-items:center;justify-content:center;flex:0 0 36px;width:36px;height:36px;min-height:36px;padding:8px;border:0;border-radius:50%;background:transparent;color:var(--brand-cyan);cursor:pointer}.st-live-chat .st-chat-info:hover{background:var(--brand-soft)}.st-live-chat .st-chat-info .st-glyph{width:22px;height:22px}.st-live-chat .st-chat-head-status{font-size:9px;padding:4px 8px}.st-live-chat .st-chat-caption{display:none}.st-live-chat .st-chat-messages{display:flex;flex-direction:column;flex:1;min-height:0;height:auto;gap:0;padding:12px 18px 18px;background:var(--chat-surface);overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:var(--brand-line) transparent;scrollbar-gutter:auto;scroll-padding-block:16px}.st-chat-day{align-self:center;flex-shrink:0;margin:16px 0 18px;color:var(--brand-muted);font-size:10px;font-weight:550;letter-spacing:.025em}.st-chat-message{display:flex;flex:0 0 auto;align-items:flex-end;gap:8px;width:100%;min-width:0;margin:2px 0 0;padding:0;border:0;background:none}.st-chat-message[data-run-start=true]{margin-top:16px}.st-chat-message[data-outgoing=true]{justify-content:flex-end}.st-chat-message-copy{display:flex;flex-direction:column;align-items:flex-start;width:fit-content;min-width:0;max-width:min(78%,560px)}.st-chat-message[data-outgoing=true] .st-chat-message-copy{align-items:flex-end}.st-chat-avatar-slot{display:flex;align-items:flex-end;flex:0 0 26px;width:26px;padding-bottom:21px}.st-chat-avatar-slot .st-messenger-avatar{width:26px;height:26px;flex-basis:26px;font-size:9px}.st-chat-avatar-slot .st-messenger-avatar .st-glyph{width:16px;height:16px}.st-chat-bubble{min-width:0;max-width:100%;padding:10px 15px;border:0;border-radius:20px;background:var(--chat-incoming);color:var(--chat-text);overflow-wrap:anywhere}.st-chat-message[data-outgoing=true] .st-chat-bubble{background:linear-gradient(125deg,var(--brand-outgoing),var(--brand-accent));color:#fff}.st-chat-message[data-outgoing=false][data-run-start=false] .st-chat-bubble{border-top-left-radius:5px}.st-chat-message[data-outgoing=false][data-run-end=false] .st-chat-bubble{border-bottom-left-radius:5px}.st-chat-message[data-outgoing=true][data-run-start=false] .st-chat-bubble{border-top-right-radius:5px}.st-chat-message[data-outgoing=true][data-run-end=false] .st-chat-bubble{border-bottom-right-radius:5px}.st-live-chat .st-chat-bubble>p{margin:0;padding:0;border:0;border-radius:0;background:none;color:inherit;font-size:14px;font-weight:400;line-height:1.55;white-space:pre-wrap;overflow-wrap:anywhere;text-align:start}.st-chat-message-time{display:block;margin:5px 10px 0;color:var(--brand-muted);font-size:9px;line-height:1.5;font-variant-numeric:tabular-nums}.st-chat-message[data-internal=true] .st-chat-bubble{border:1px dashed var(--brand-line);background:var(--surface-2);color:var(--brand-accent-text)}.st-chat-private-label{display:flex;align-items:center;gap:4px;margin:0 7px 5px;color:var(--brand-accent-text);font-size:9px}.st-chat-private-label .st-glyph{width:11px;height:11px}.st-chat-bubble .st-message-files{margin-top:8px;gap:8px;min-width:0}.st-chat-bubble>.st-message-files:first-child{margin-top:0}.st-live-chat .st-chat-bubble .st-message-file>.st-secondary{min-height:34px;padding:7px 9px;border-color:#ffffff26;border-radius:10px;background:#00000015;color:inherit;font-size:11px}.st-live-chat .st-chat-bubble .st-message-file small{color:inherit;opacity:.7}.st-live-chat .st-chat-bubble .st-photo-thumb{width:240px;max-width:100%;border:0;border-radius:12px}.st-live-chat .st-chat-bubble .st-photo-error{color:inherit}.st-chat-event{align-self:center;flex-shrink:0;max-width:90%;min-width:0;margin:17px 0 3px;color:var(--chat-muted)}.st-chat-event>summary{display:flex;align-items:center;justify-content:center;gap:6px;padding:5px 9px;border-radius:10px;color:var(--brand-muted);font-size:10px;line-height:1.6;text-align:center;list-style:none;cursor:pointer}.st-chat-event>summary::-webkit-details-marker{display:none}.st-chat-event>summary:hover{background:#ffffff06;color:var(--brand-text)}.st-chat-event>summary .st-glyph{width:12px;height:12px}.st-chat-event>summary .st-glyph:last-child{width:10px;height:10px;opacity:.6}.st-chat-event[open]>summary .st-glyph:last-child{transform:rotate(90deg)}.st-chat-event>div{padding:10px 13px;margin:5px 0;border:1px solid #ffffff0d;border-radius:12px;background:#ffffff03}.st-chat-event>div>time{font-size:9px}.st-live-chat .st-chat-event p{margin:5px 0 0;padding:0;background:none;color:var(--chat-muted);font-size:11px;line-height:1.7;white-space:pre-wrap;overflow-wrap:anywhere}.st-chat-event ol{display:grid;gap:4px;padding-left:16px;margin-top:8px;font-size:10px}.st-chat-event[data-kind=replaced]>summary,.st-chat-event[data-kind=resolved]>summary{color:#86c4a4}.st-chat-welcome{display:flex;flex-direction:column;align-items:center;flex-shrink:0;padding:24px 14px 10px;text-align:center}.st-chat-welcome .st-messenger-avatar{width:62px;height:62px;flex-basis:62px}.st-chat-welcome .st-messenger-avatar .st-glyph{width:32px;height:32px}.st-chat-welcome h3{margin:16px 0 6px;font-size:19px;font-weight:650;letter-spacing:-.035em;color:var(--chat-text)}.st-live-chat .st-chat-welcome p{max-width:260px;margin:0;font-size:12px;line-height:1.7;color:var(--chat-muted)}.st-live-chat .st-chat-composer{flex-shrink:0;margin:0;padding:12px 12px 10px;border:0;background:var(--chat-surface);box-shadow:none}.st-live-chat .st-chat-attach,.st-live-chat .st-chat-emoji,.st-live-chat .st-chat-send{display:inline-flex;align-items:center;justify-content:center;gap:0;position:relative;flex:0 0 36px;width:36px;height:42px;min-height:42px;padding:0;border:0;border-radius:50%;background:none;color:var(--brand-cyan);cursor:pointer;transition:color .15s,background .15s}.st-live-chat .st-chat-emoji{flex-basis:30px;width:30px;color:var(--brand-muted)}.st-live-chat .st-chat-attach .st-glyph{width:23px;height:23px}.st-live-chat .st-chat-emoji .st-glyph{width:21px;height:21px}.st-live-chat .st-chat-send .st-glyph{width:24px;height:24px}.st-live-chat .st-chat-attach:hover,.st-live-chat .st-chat-emoji:hover,.st-live-chat .st-chat-send:not(:disabled):hover{background:var(--brand-soft);color:var(--brand-accent-text)}.st-live-chat .st-chat-send:disabled{background:transparent;color:var(--brand-muted);opacity:.55}.st-live-chat .st-chat-attach small{top:0;right:-1px;padding:1px 4px;border-radius:8px;background:var(--brand-accent);font-size:9px;line-height:1.5}.st-live-chat .st-chat-footnote{margin:6px 0 0;padding-inline:44px;text-align:center;color:var(--brand-muted);font-size:9px;line-height:1.6}.st-live-chat .st-chat-reply-mode{display:flex;align-items:center;gap:4px;margin:0 0 9px 44px}.st-live-chat .st-chat-reply-mode button{min-height:28px;padding:5px 9px;border:0;border-radius:8px;background:none;color:var(--brand-muted);font-size:10px;font-weight:550}.admin-shell .st-live-chat .st-chat-reply-mode button[aria-pressed=true],.st-live-chat .st-chat-reply-mode button[aria-pressed=true]{background:var(--brand-soft)!important;color:var(--brand-accent-text)!important}.st-live-chat .st-chat-reply-mode span{margin-left:3px;font-size:9px;color:var(--brand-muted)}.st-live-chat .st-chat-composer[data-internal=true]{box-shadow:inset 0 2px var(--brand-line)}.st-live-chat .st-chat-composer .st-attachments-picker{max-height:150px;margin:0 2px 10px;padding:10px;border:1px solid #ffffff14;border-radius:12px;overflow:auto;background:var(--chat-panel)}.st-live-chat .st-chat-composer .st-file-label{font-size:11px}.st-live-chat :is(button,summary):focus-visible{outline:2px solid var(--brand-cyan);outline-offset:3px}.st-live-chat .st-chat-details{background:var(--chat-surface)}.admin-shell.sv-admin .st-admin[data-channel=chat]{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:16px 20px;padding-bottom:0}.admin-shell.sv-admin .st-admin[data-channel=chat]>.st-admin-heading{grid-column:1;grid-row:1}.admin-shell.sv-admin .st-admin[data-channel=chat]>.st-admin-heading h1{margin:6px 0;font-size:28px}.admin-shell.sv-admin .st-admin[data-channel=chat]>.st-admin-heading p{margin:5px 0 0;font-size:12px}.admin-shell.sv-admin .st-admin[data-channel=chat]>.st-admin-channels{grid-column:2;grid-row:1;align-self:center;margin:0}.admin-shell.sv-admin .st-admin[data-channel=chat]>.st-availability{grid-column:1;grid-row:2;margin:0}.admin-shell.sv-admin .st-admin[data-channel=chat]>.st-metrics{grid-column:2;grid-row:2;min-width:330px;margin:0}.admin-shell.sv-admin .st-admin[data-channel=chat]>.st-warning{grid-column:1/-1;margin:0}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-admin-grid{grid-column:1/-1;--chat-desk-height:clamp(520px,calc(100dvh - 350px),900px);grid-template-columns:minmax(250px,300px) minmax(0,1fr);align-items:stretch;gap:0;overflow:hidden;border:1px solid var(--brand-line);border-radius:22px;background:var(--brand-chat);box-shadow:0 18px 50px #0002}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-inbox{height:var(--chat-desk-height);min-height:0;gap:17px;padding:22px 14px 16px;border:0;border-right:1px solid #ffffff0d;border-radius:0;background:var(--surface);box-shadow:none}.st-chat-inbox-heading{display:flex;justify-content:space-between;align-items:center;padding:0 8px}.st-chat-inbox-heading h2{margin:0;color:var(--brand-text);font-size:23px;font-weight:700;letter-spacing:-.04em}.st-chat-inbox-heading>span{display:grid;place-items:center;min-width:26px;height:26px;border-radius:50%;background:#ffffff0b;color:var(--brand-muted);font-size:11px}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-inbox .st-search{display:flex;gap:0;margin:0 4px;overflow:hidden;border:1px solid transparent;border-radius:24px;background:var(--brand-input)}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-inbox .st-search:focus-within{border-color:var(--brand-cyan)}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-inbox .st-search input{width:100%;min-width:0;height:40px;min-height:40px;padding:10px 14px;border:0!important;background:transparent!important;color:var(--brand-text);box-shadow:none!important;font-size:12px!important}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-inbox .st-search input::placeholder{color:var(--brand-muted)}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-inbox .st-search .st-secondary{flex:0 0 40px;width:40px;height:40px;min-height:40px;padding:10px;border:0;border-radius:50%;background:none;color:var(--brand-muted)}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-filter{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:0 8px;color:var(--brand-muted)}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-inbox .st-filter select{width:auto;max-width:160px;height:32px;min-height:32px;padding:4px 25px 4px 9px;border:1px solid var(--brand-line)!important;border-radius:9px;background:var(--surface-2)!important;color:var(--brand-text);font-size:10px!important}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-inbox .st-inbox-list{flex:1;min-height:0;max-height:none;display:flex;flex-direction:column;gap:5px;padding:3px;scrollbar-gutter:auto}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-inbox .st-ticket-row{display:flex;align-items:center;gap:11px;position:relative;flex-shrink:0;width:100%;min-width:0;padding:14px 10px;border:0;border-radius:12px;background:none;box-shadow:none}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-inbox .st-ticket-row:hover{background:#ffffff05}.admin-shell.sv-admin .st-admin[data-channel=chat] .st-inbox .st-ticket-row[data-active=true]{background:var(--brand-soft);box-shadow:none}.st-chat-product-avatar{display:inline-flex;align-items:center;justify-content:center;flex:0 0 42px;width:42px;height:42px}.st-chat-product-avatar>.aw-avatar{width:100%;height:100%;border-radius:11px}.st-chat-contact-copy{display:flex;flex:1;flex-direction:column;gap:4px;min-width:0}.st-chat-contact-title{display:flex;align-items:baseline;justify-content:space-between;gap:7px}.st-chat-contact-title strong{min-width:0;overflow:hidden;color:var(--brand-text);font-size:12px;font-weight:550;text-overflow:ellipsis;white-space:nowrap;letter-spacing:-.015em}.st-chat-contact-title time{flex-shrink:0;color:var(--brand-muted);font-size:9px}.st-chat-contact-reference{color:var(--brand-muted);font-size:9px;line-height:1.5}.st-chat-contact-status{color:var(--brand-muted);font-size:10px;line-height:1.4}.st-chat-contact-status[data-status=resolved]{color:#8ac8a7}.st-ticket-row[data-unread=true] .st-chat-contact-title strong{color:#fff;font-weight:700}.st-ticket-row[data-unread=true] .st-chat-contact-status{color:var(--brand-accent-text)}.st-chat-unread{display:grid;place-items:center;flex:0 0 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